Frequently Asked Questions (FAQ)
Food Distributions
Q. What time is your food distribution?
A. Our food distributions are every Tuesday and Wednesday from 9:30 am to 11:00am. However, you will need to register from 8:00 am to 9:00 am on the day you intend to receive food.
Q. What is it that you typically give away?
A. Check out our Instagram! We frequently post reels about what you can expect at a giveaway. Usually, we have some household staples, produce, protein, and general merchandise.
Q. What is registration?
A. During registration (8:00 am to 9:00 am), volunteers will scan your ID with relative information.
Q. Where is registration?
A. Right around the corner to our site, on Mines Ave., directly across the street from ATC High School. Keep in mind, both registration and distribution will be in a drive-thru format.
Q. What do I need to bring for registration?
A. All you need is a form of identification, ideally in your car.
Q. I don't have an ID. Can I still go?
A. Yes! We also accept passports, or visas. Ask our volunteers if they will accept a certain type of identification.
Q. Do you have to be residents of Montebello?
A. No! We accept recipients as long as they are able to make it to our registration and distribution on time.
A. Our food distributions are every Tuesday and Wednesday from 9:30 am to 11:00am. However, you will need to register from 8:00 am to 9:00 am on the day you intend to receive food.
Q. What is it that you typically give away?
A. Check out our Instagram! We frequently post reels about what you can expect at a giveaway. Usually, we have some household staples, produce, protein, and general merchandise.
Q. What is registration?
A. During registration (8:00 am to 9:00 am), volunteers will scan your ID with relative information.
Q. Where is registration?
A. Right around the corner to our site, on Mines Ave., directly across the street from ATC High School. Keep in mind, both registration and distribution will be in a drive-thru format.
Q. What do I need to bring for registration?
A. All you need is a form of identification, ideally in your car.
Q. I don't have an ID. Can I still go?
A. Yes! We also accept passports, or visas. Ask our volunteers if they will accept a certain type of identification.
Q. Do you have to be residents of Montebello?
A. No! We accept recipients as long as they are able to make it to our registration and distribution on time.
Volunteering
Q. How can I get started volunteering at Heart of Compassion?
A. Check our our volunteer page for more information!
Q. What shifts are available?
A. We typically need most of our volunteers on Mondays between 9:00am and 11:00am and Tuesdays between 9:00 am and 12 pm.
A. Check our our volunteer page for more information!
Q. What shifts are available?
A. We typically need most of our volunteers on Mondays between 9:00am and 11:00am and Tuesdays between 9:00 am and 12 pm.
Court-Ordered Community Service
Q. I've been referred by the court. Can I do community service with Heart of Compassion?
A. Yes, our food distribution organization does provide volunteering opportunities towards Court-Referred Community Service.
Q. What time can I come in?
A. Our office hours are generally M-F from 8:00-3:30. We advise you to come in during that time frame to complete a New Volunteer Registration Form. You must successfully register with staff prior to completing any hours.
Q. Where are you located?
A. Our main office is located at 600 S. Maple Ave. Montebello, CA, 90640. Upon entering, follow the signs to the end of the parking lot to the second set of stairs.
Q. What do I need to bring when doing community service?
A. If you have been referred by a Community Service Agency (CSA), also known as a Volunteer Center, please come with your Timesheet/Progress Report. If you have not been referred by a CSA, that is okay as well. Please check in at the office upon your arrival so that we can properly onboard you and get you started!
A. Yes, our food distribution organization does provide volunteering opportunities towards Court-Referred Community Service.
Q. What time can I come in?
A. Our office hours are generally M-F from 8:00-3:30. We advise you to come in during that time frame to complete a New Volunteer Registration Form. You must successfully register with staff prior to completing any hours.
Q. Where are you located?
A. Our main office is located at 600 S. Maple Ave. Montebello, CA, 90640. Upon entering, follow the signs to the end of the parking lot to the second set of stairs.
Q. What do I need to bring when doing community service?
A. If you have been referred by a Community Service Agency (CSA), also known as a Volunteer Center, please come with your Timesheet/Progress Report. If you have not been referred by a CSA, that is okay as well. Please check in at the office upon your arrival so that we can properly onboard you and get you started!